Refund and Returns Policy & Shipping Policy

KiRa Naturals – Return & Refund Policy

Effective Date: [20-11-2025]

1. Overview

We want you to feel confident shopping with KiRa Naturals. If you are not satisfied with your purchase, this policy explains your options.

2. Eligibility for Returns

Returns may be accepted if:

  • The product is unused, unopened, and in its original packaging

  • A return request is submitted within 7–14 days of delivery

  • You provide proof of purchase

Non-returnable items include:

  • Opened or used products

  • Perishable, powdered, or consumable goods once unsealed

  • Discounted or clearance items

3. Refund Process

Once your return is approved:

  • You must ship the product back to us (shipping cost may be your responsibility)

  • Products will be inspected upon arrival

  • If approved, refunds will be issued to your original payment method within 5–10 business days

Shipping fees are non-refundable unless the product was damaged or incorrect.

4. Damaged or Wrong Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours with photos and open video is mandatory (showing all the sides of the package and the unpacking process)

  • We will replace the item or issue a full refund at no additional cost

5. Order Cancellation

Cancellations can be requested before your order is shipped.
Once shipped, cancellations are not possible.

6. Contact Us

For returns or refund requests, email:
[Add KiRa Naturals support email]

KiRa Naturals – Shipping Policy

Effective Date: [Add Date]

1. Order Processing

  • Orders are processed within 1–2 business days

  • Orders placed on weekends or holidays will be processed on the next business day

2. Shipping Methods & Delivery Times

We offer standard and express shipping options. Delivery times depend on your location:

  • Local deliveries: 2–5 business days

  • Domestic deliveries: 3–7 business days

  • International deliveries: 7–21 business days (if applicable)

Delays may occur due to customs, courier issues, or unforeseen events.

3. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Destination

  • Weight of products

  • Selected shipping method

Free shipping may be offered during special promotions.

4. Tracking Information

Once your order ships, you will receive a tracking number via email or SMS.

5. Incorrect Address or Delivery Issues

KiRa Naturals is not responsible for orders shipped to an incorrect address provided by the customer.
If the package is returned to us, reshipping fees may apply.

6. Lost or Stolen Packages

If your package is marked as delivered but not received:

  • Check with neighbors or your local courier

  • Contact our support team for assistance
    We will help investigate, but replacements may not be guaranteed for confirmed delivered packages.

7. Contact Us

For shipping-related questions, email:
[info@kira-naturals.shop]

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